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Outstanding customer service. The owner and his employees really care about their customers. This company was recommended by my builder and gas company. A recent emergency, unrelated to our Glenco installed Regency fireplace, forced shutting off all utilities, including electricity and gas, to our house for several weeks. Sub-freezing temperatures quickly became a major concern. Despite an extremely busy schedule this time of year, Glenco was there for us in record time to restore our fireplace to a safe and normal operation providing much needed heat, and peace of mind, when we needed it most. Glenco’s care and professionalism in addressing this exceptional situation make this local company stand out in a crowded marketplace. Brad Mauldin and his team are good people you can count on. I’ve dealt with Glenco Fireplaces since their beginning on all my personal homes as well as client’s homes. They always deliver a great product from budget vent free gas units to high-end contemporary units as well as outdoor units. You won’t go wrong with Glenco. Our gas logs were not burning properly, lighting them was a chore and the pilot light kept going out. Glenco sent a service tech, Josh, to trouble shoot. Josh determined that cleaning was all that was necessary. Logs burning great and warm during a cold, rainy day. Josh did a great job! I strongly recommend for great product support. If you are in the market for a fireplace or stove this place has it covered. Service is exceptional and there prices are very competitive. From start to finish attention to every detail of the job is taken care of. We bought our gas logs and a custom set of fireplace doors from Glenco and we Love them. The staff are extremely knowledgeable of their products and guided us to the perfect logs and doors. Josh, the installer was fantastic and went out of his way to ensure our satisfaction!!! We highly recommend Glenco Fireplaces!!! Pam was very knowledgeable and helpful with exploring options of removing our existing ventless fireplace and installing a direct vent unit. The showroom was well played out with a wide range of sizes and options. They are only open on weekday business hours so it took us a while to coordinate schedules. We’re excited to see what she’ll be putting together for us. Extremely friendly staff. Very knowledge about their products and very willing to talk thru the selection process so it was easy to make confident decisions. I couldn’t be more pleased with Glenco. We were looking to replace an existing fireplace, and in the process insulate the chimney chase and install a new mantle and stone veneer. While Glenco could not directly provide all of these services through their staff, Jeremy coordinated everything so well that it felt like they did everything. They scheduled excellent contractors for the tear out, insulation, gas, electrical and stone work. The fireplace itself is awesome, and Glenco was quick to respond when we had a service issue. Bravo, guys! You made it possible for us to fix a draft and update our living room all in one shot. I highly recommend Glenco for their customer service and for going above and beyond to meet our needs. Visited Glenco Fireplaces to determine if we should replace two traditional wood burning fireplaces in our home. Spoke with Pam who is very knowledgeable. The staff took my firebox dimensions and recommended the proper sizing given the model that interested us. TJ installed the two gas log sets yesterday. TJ is a nice young man and very professional and courteous. TJ handled the installation in a very professional way. The logs fit perfectly and look great. We are now ready to use the gas logs if & when the chilly weather returns.Outstanding customer service. The
A recent emergency, unrelated to
I’ve dealt with Glenco Fireplaces
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So stop in and see Brad and tell him Chris Adam sent you !!!Mark Lewis
Jim Cosmos
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Beth S
Craig Gilbert
Melissa Lassor
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